1- How can I place an order?

Placing an order is simple. Click on the photo or name of a product to see its information. On the product page, you can choose the size and quantity you want and then click "Add to Cart". When you are ready to complete your order, select "Proceed to Checkout." Before finalizing your order, please carefully review your order and shipping information. If you want to add or change the shipping address, click on "New address". After confirming your order, you will be automatically redirected to the payment page.

2 - How can I make a return?

You have the option to make returns within 30 days. To do so, send us your request via email, live chat or phone call. We will guide you step by step through the returns process.

3 - How long will I wait to receive my order?

Orders are managed and sent only on weekdays, from Monday to Friday, excluding holidays. If an order is placed after 12pm ET, it will be handled the next business day. During holidays and busy periods, it may take longer to process your order. All orders are shipped with DHL service and are delivered within one to two working days.

4 - What payment methods are accepted?

Here is your text reworded with the addition of Klarna and Afterpay payment methods: “We are happy to accept payments via Visa, MasterCard, American Express and PayPal. Additionally, we offer two flexible payment options, Klarna and Afterpay, which allow you to spread out your payments. These methods are ideal if you prefer to pay in installments rather than in one lump sum. If your payment card was issued in a country other than yours, your order may need to undergo additional checks before processing. Unfortunately, we cannot accept cash on delivery orders; all orders must be paid in full at the time you submit your order online.

5 - How can I contact you?

To communicate with our customer service, you can send an email to info@10decimistore.it, call +39 0805215984 or contact us via chat. If necessary, you can also submit your requests directly in our stores.